Refund policy

Refunds & Returns Policy

At Viviette Vintage, we want you to love every piece you purchase from us. We understand that shopping for women's fashion online — whether it's clothing, jewelry, shoes, or accessories — can sometimes mean the item doesn't fit or meet your expectations. This Refunds & Returns Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth and transparent experience.

1. Eligibility for Returns

You may request a return within 30 days of the date you receive your order. To be eligible for a return, the following conditions must be met:

The item must be unused, unworn, unwashed, and unaltered.
The item must be returned in its original packaging with all tags, labels, and hygiene stickers (if applicable) intact.
The item must be free of any stains, odors, pet hair, deodorant marks, makeup marks, or signs of wear.
You must contact us to initiate the return and receive a Return Authorization before sending any items back.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Worn, washed, or altered items: Any clothing, shoes, or accessories that show signs of use.
Items without original tags or packaging: Items returned without tags, labels, or in non-original packaging.
Intimate apparel: Items such as bodysuits, lingerie, and undergarments for hygiene reasons.
Swimwear: All swimwear items are non-returnable for hygiene reasons.
Earrings: Due to hygiene regulations, earrings cannot be returned once the packaging has been opened.
Items with hygiene stickers removed: Certain clothing items include hygiene stickers for your protection; if removed, the item cannot be returned.
Final Sale / Clearance Items: Items marked as "Final Sale" or "Clearance" at the time of purchase are non-returnable.
Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Damaged, stained, or odor-affected items: Items returned with stains (including makeup, food, or self-tanner), odors (including perfume or smoke), or any other damage.

3. How to Initiate a Return

To start a return, please follow these steps:

Contact Us: Email us at info@viviettevintage.net within 30 days of receiving your order. Please include your order number and the item(s) you wish to return.
Return Authorization: Our team will review your request and, if approved, provide you with a Return Authorization and a prepaid return shipping label at no cost to you.
Pack Your Return: Carefully pack the item(s) in the original packaging, ensuring all tags and labels are attached. We recommend using the original shipping box or bag.
Ship It Back: Attach the prepaid return label to the package and drop it off at the designated carrier location.
Return Shipment Deadline: Once your return is approved, please ship the item(s) back within 14 days. Returns sent after this period may not be accepted.

4. Return Shipping

Return shipping is free for all eligible returns within the contiguous United States. A prepaid return shipping label will be provided upon approval of your return.
We are not responsible for return packages that are lost or damaged in transit. We recommend using the provided prepaid label and keeping your tracking information.
Customers are responsible for the safe packaging of return items. Items that arrive damaged due to improper packaging may not be eligible for a full refund.

5. Refund Process

Once we receive and inspect your return, we will process your refund as follows:

Inspection: All returned items are carefully inspected upon arrival. We reserve the right to deny a refund if the item does not meet our return conditions (e.g., signs of wear, missing tags, stains, odors, etc.).
Refund Approval: If your return is approved, we will notify you by email.
Refund Method: Approved refunds will be issued to your original payment method within 10 business days of receiving and inspecting the returned item.
Refund Amount: The refund will cover the full purchase price of the item(s). Original shipping charges (if any) are non-refundable, though standard shipping on our site is free.

Please allow an additional 3–5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired item. This ensures you receive the replacement item as quickly as possible.

7. Damaged, Defective, or Incorrect Items

We take great care in packing and inspecting every order. However, if you receive an item that is damaged, defective, or incorrect, please follow these steps:

Contact Us Within 3 Days: Email us at info@viviettevintage.net within 3 business days of receiving your order.
Provide Details: Include your order number, a description of the issue, and clear photos of the damaged or incorrect item(s) and the packaging.
Resolution: We will review your claim promptly and offer one of the following resolutions:
- A replacement item (subject to availability).
- A full refund to your original payment method.
- A store credit for the full value of the item.

We will provide a prepaid return shipping label if the return of the item is required.

8. Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please take the following steps:

Check your bank or credit card statement again.
Contact your bank or credit card company, as refunds may take additional processing time.
If you've done both and still have not received your refund, please contact us at info@viviettevintage.net.

9. Order Cancellations

You may cancel your order within 2 hours of placing it, provided it has not yet entered our fulfillment process.
To cancel, please contact us immediately at info@viviettevintage.net with your order number.
If your order has already shipped, you will need to wait for delivery and then initiate a return following the steps outlined above.