Privacy policy

Privacy Policy

Last Updated: July 2025

At Viviette Vintage ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.viviettevintage.net ("Site") and make purchases of our women's fashion products, including clothing, jewelry, shoes, handbags, and accessories.

Please read this Privacy Policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We collect information in the following ways:

Personal Information

When you browse our Site, place an order, create an account, or contact us, we may collect the following personal information:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely — we do not store your full credit card details)
Order history and preferences
Account login credentials (if you create an account)

Non-Personal Information

When you visit our Site, we may automatically collect certain non-personal information, including:

Browser type and version
Operating system
IP address
Device type (mobile, tablet, desktop)
Pages visited and time spent on the Site
Referring website or search engine
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process, fulfill, and ship your orders for clothing, jewelry, shoes, and accessories.
Customer Service: To respond to your inquiries, requests, or complaints.
Communication: To send order confirmations, shipping updates, and important account-related notifications.
Marketing: To send promotional emails, new arrival alerts, and special offers (only with your consent). You may opt out at any time.
Site Improvement: To analyze website traffic, improve our product offerings, and enhance your shopping experience.
Fraud Prevention: To detect, prevent, and address fraudulent activity and unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, trade, or rent your personal information to third parties. We may share your information with the following categories of service providers only as necessary to operate our business:

Shipping and Delivery Partners: To fulfill and deliver your orders (e.g., USPS, UPS, FedEx).
Payment Processors: To securely process your payments (e.g., Shopify Payments, PayPal).
Email Marketing Platforms: To send promotional communications (if you have opted in).
Analytics Providers: To help us understand website usage and improve our services.
Website Hosting and Technology Providers: To maintain and operate our Site.

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

We may also disclose your information if required by law, or if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect our rights, or ensure the safety of our customers.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our Site. We use the following types of cookies:

Essential Cookies: Necessary for the Site to function properly, including shopping cart and checkout features.
Performance Cookies: Help us understand how visitors interact with our Site and identify areas for improvement.
Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS Encryption: All data transmitted between your browser and our Site is encrypted.
PCI-DSS Compliance: Payment information is processed through PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.
Access Controls: Access to personal information is restricted to authorized personnel only.
Secure Storage: Personal data is stored on secure servers with appropriate physical and electronic safeguards.

While we take every reasonable precaution to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

As long as your account is active.
As needed to provide you with products and services.
As necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain legal exceptions.
Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
Do Not Track (DNT): Our Site honors "Do Not Track" signals from your browser.

To exercise any of these rights, please contact us at info@viviettevintage.net. We will respond to your request within 30 days.

8. Third-Party Links

Our Site may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Site after any changes constitutes acceptance of the revised policy.